Privacy Policy for Ultrakool UK
Last Updated: June 4, 2024
Ultrakool UK (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when you visit our website, ultrakooluk.com, or interact with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Ultrakool UK is a leading manufacturer and supplier of refrigeration and cold storage solutions, including Compressors, Cold Room Panels, Cold Room Units, Ice Cream Plants, Chillers, Ice Candy Plants, Deep Freezers, and related spare parts. We are based in Ludhiana, Punjab, India, and operate globally.
2. Information We Collect
We collect various types of information to provide and improve our services to you.
2.1. Information You Provide Voluntarily: This includes information you actively submit to us through forms, emails, or other direct communications:
- Contact Information: Name, email address, phone number, company name, postal address.
- Enquiry Details: Information you provide when submitting inquiries about our products or services, including specific requirements or project details.
- Communication Content: Any messages, feedback, or other communication you send to us.
2.2. Information We Collect Automatically: When you visit our website, we may automatically collect certain information about your device and Browse activity:
- Device Information: IP address, browser type, operating system, device type, screen resolution.
- Usage Data: Pages visited, time spent on pages, referral source, clicks, and other interactions with our website.
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies (see Section 4 for more details).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Services: To respond to your inquiries, process your requests, provide quotations, and deliver our products and services.
- To Improve Our Website and Services: To understand how users interact with our website, identify areas for improvement, and enhance user experience.
- For Communication: To send you updates, newsletters, marketing communications (where you have consented), and important notices related to your enquiries or our services.
- For Marketing and Advertising: To personalize content and advertisements, and to inform you about products and services that may be of interest to you.
- For Internal Operations: For data analysis, research, auditing, and to ensure the security and functionality of our website and systems.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements, including those related to data protection.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your Browse experience and collect usage data.
- What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
- How We Use Cookies: We use cookies for:
- Essential Website Functionality: To enable core features and services.
- Analytics: To understand how visitors use our website, track traffic sources, and measure website performance. This helps us improve our website content and design.
- Marketing and Personalization: To deliver relevant content and advertisements based on your interests and Browse history.
- Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can choose to accept or decline cookies, or to be notified when a cookie is being placed. Please note that disabling cookies may affect the functionality of our website.
5. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage third-party companies and individuals to perform services on our behalf, such as website hosting, analytics, marketing, and customer support. These service providers will only have access to your information as necessary to perform their functions and are obligated to maintain its confidentiality.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely dispose of it.
8. Your Data Protection Rights (for UK/EU Residents – GDPR)
If you are a resident of the UK or the European Union, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:
- Right to Access: You have the right to request copies of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within one month.
9. Links to Other Websites
Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ultrakool UK Shop Number 1, Pakhowal Road, Vishal Nagar, Near Vishal Nagar Market, Ludhiana – 141013, Punjab, India
Email:
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.